The Shore Group
The Brief
Since 2008, The Shore Group has led the way in providing innovative labour and support solutions to the construction and retail sectors. With a growing installations customer base, fast hire turnarounds, cost efficiency and complete reliability are a necessity for The Shore Group and their customer base’s projects.
Why Nationwide Hire Solutions?
The Shore Group require an extremely reliable hire service, single point of contact, cost efficiency, excellent communication and a hire provider that can provide a guaranteed hire solution for even the most challenging requests.
A strong relationship has been formed after using Nationwide Hire Solutions for the past two months, through Alan Williams (an account manager at The Shore Group), who has worked with us for 11 years through the company Polypal.
In order to fulfil The Shore Group’s requirements, our dedicated team use their extensive knowledge and expertise to provide Alan with a comprehensive hire service, ensuring all requirements are fulfilled. Since this time and due to high service levels being constantly delivered, Alan has decided to make Nationwide Hire Solutions its sole supplier for hire equipment.
“Great service, everything I ask for always gets accommodated. I’m never let down by Nationwide Hire Solutions and they pull out all the stops every time. Communication is also brilliant, which is crucial for our business”.
Alan Williams – The Shore Group – Account Manager
Explore The Whole Case Study
- The Approach
Nationwide Hire Solutions established four steps to delivering success by:
- Providing guaranteed availability within specific lead times and same day / next day delivery response, reporting on any breakdowns & problem resolution times and committing to on-time deliveries greater than 95%.
- Proposing true national rates with a guaranteed rate card covering the whole of the UK.
- Ensuring that best practice, compliance and legislation were high on the agenda.
- Proposing improved operational processes to allow for good decision making and which also enhance communication.
Nationwide Hire Solutions worked with The Shore Group to:
- Understand all hire requirements and outline a process to ensure excellent communication.
- Set key KPIs to ensure all agreements are achieved.
- Find & innovate practical solutions to industry issues.
- Balanced cost efficiency with outstanding service levels.
- Propose improved operational processes to allow for strong decision-making and enhance communication.
- What We Did For The Shore Group
- Aligned ourselves with their needs, providing knowledge and expertise to ensure that the right equipment is selected for the jobs required.
- We ensure an outstanding service with a single point of contact.
- We worked to uncover hidden costs that had impacted profitability.
- We take responsibility for ensuring reliability.
- Actively manage a supply chain of over 5 million products and 9,000 delivery locations.
- Regular review meetings to agree on operational improvements and synergies.
- Agreed rules of engagement – worked together to better understand each other’s businesses.
- Created an extremely beneficial service level agreement.
- Business Outcomes
- We work successfully to reduce The Shore Group’s exposure to “off-contract spend”, consolidating pricing, ensuring the best value and reducing overheads.
- We work successfully to provide rapid turnaround times for all hired equipment.
- We worked successfully to achieve KPIs specific to the Shore groups an their requirements.
- What The Client Said
“Great service, everything I ask for always gets accommodated. I’m never let down by Nationwide Hire Solutions and they pull out all the stops every time. Communication is also brilliant, which is crucial for our business”.
Alan Williams – The Shore Group – Account Manager