The Everard Group
The Brief
The Everard Group is ‘the largest independent garage equipment company in the UK, offering premium garage equipment design and installation.’ They originally came to Nationwide Hire Solutions through an existing client, Pendragon, one of the UK’s largest operators of franchised motor dealers. A strong working relationship was quickly formed, as The Everard Group required a supplier who could offer a ‘one stop shop’, while consistently guaranteeing quality and reliable service.
Why Nationwide Hire Solutions?
The Everard Group needed a single-source, UK-wide solution with guaranteed supply. The national coverage and guaranteed availability provided by Nationwide Hire Solutions had been evidenced over our existing transactional relationship and service levels experienced first-hand. The Everard Group chose to enter into a Preferred Supplier Contract with Nationwide Hire Solutions that committed each party to a long-term partnership with shared objectives.
“In our most recent Net Promoter Score from The Everard Group, we were given the highest score possible – a 10. “Nationwide Hire Solutions get what we want when we want it. Doesn’t matter what we ask for.”
Jordan Eddom – The Everard Group, Project Controller
Explore The Whole Case Study
- Why Nationwide Hire Solutions?
The Everard Group needed a single-source, UK-wide solution with guaranteed supply. The national coverage and guaranteed availability provided by Nationwide Hire Solutions had been evidenced over our existing transactional relationship and service levels experienced first-hand. The Everard Group chose to enter into a Preferred Supplier Contract with Nationwide Hire Solutions that committed each party to a long-term partnership with shared objectives.
- The Approach
Nationwide Hire Solutions established four steps to delivering success by:
- Making a service proposition with industry-leading levels of delivery. Focusing on such areas as same-day & next-day delivery response, reporting on any breakdowns & problem resolution times, committing to on-time deliveries greater than 95%.
- Proposing true national rates that covered Limerick, Inverness and Jersey and all points in between.
- Ensuring that best practice, compliance and legislation were high on the agenda.
- Proposing improved operational processes to allow good decision-making and enhance communication.
We worked with The Everard Group to:
- Understand their frustrations at depot and site level.
- Find & innovate practical solutions to industry issues.
- Recommend practical actions to mitigate the risks and resolve the issues.
- Propose improved operational processes to allow good decision-making and enhance communication.
- What We Did For The Everard Group
- Aligned ourselves with The Everard Group’s agenda, providing knowledge and expertise to their internal teams.
- Provided quality data to ensure transparency via agreed KPIs, SLAs and regular performance meetings.
- Uncovered hidden costs that impacted on profitability.
- Took responsibility for ensuring reliability.
- Actively managed a supply chain of over 5 million products and 9000 delivery locations.
- Business Outcomes
We worked successfully to reduce The Everard Group’s exposure to “off-contract spend”, consolidating pricing, ensuring best value, and reducing overheads.
- What The Client Said
“In our most recent Net Promoter Score from The Everard Group, we were given the highest score possible – a 10. “Nationwide Hire Solutions get what we want when we want it. Doesn’t matter what we ask for.”
Jordan Eddom – The Everard Group, Project Controller