Surface Protection Coatings
“The service is excellent and tailored to our personal needs of the business. You can reply on the job being carried out efficiently, leading to strong relationships with our team.”
Vicki Green – Surface Protection Coatings – Office Manager
The Brief
Surface Protection Coatings Limited has grown substantially to lead the way in the application of liquid roofing membranes and coatings for waterproofing and protection of roofs. It was essential to provide a fast speed service to a company who manage multiple sites for private and public sector clients.
Why Nationwide Hire Solutions?
The relationship was established in 2003 in which Nationwide Hire Solutions had provided waste solutions. Since this time and due to high service levels being constantly delivered, Surface Protection Coatings Limited decided to make Nationwide Hire Solutions its sole supplier for all waste, storage and welfare solutions for all sites in the UK.
Nationwide Hire Solutions offered a dedicated team to handle the contracts, providing a streamlined and efficient service, working to tight deadlines and often same day demands for the nature of the business.
18 years on, both companies still maintain a strong commercial relationship.
Explore The Whole Case Study
- The Approach
Nationwide Hire Solutions established four steps to delivering success by:
- Making a service proposition with industry leading levels of delivery.
- Focusing on areas such as same day and next day delivery response, reporting on any breakdowns and problem resolution times and committing to on time deliveries greater than 95%.
- Proposing true national rates that covered Limerick, Inverness and Jersey and all points in between.
- Ensuring prioritisation of best practice, compliance and legislation.
- Proposing improved operational processes to allow for strong decision making whilst enhancing communication.
Nationwide Hire Solutions worked with Surface Protection Coatings Limited to:
- Understand their frustrations at depot and site level.
- Find innovative practical solutions to industry issues.
- Recommend practical actions to mitigate risks and issues.
- Proposing improved operational processes to allow for strong decision making whilst enhancing communication.
- What We Did For Surface Protection Coatings
Aligned ourselves with Surface Protection Coatings Limited’s needs, providing knowledge and expertise to their internal teams.
- Provided quality data to ensure transparency via agreed KPls, SLAs and regular performance meetings.
- Uncovered hidden costs that impacted on profitability.
- Took responsibility for ensuring reliability.
- Actively managed a supply chain of over 5 million products and 9,000 delivery locations.
- Business Outcomes
We worked successfully to reduce Surface Protection Coatings Limited’s exposure to “off—contract spend”, consolidating pricing, ensuring best value, service and reducing overheads.
- What The Client Said
“The service is excellent and tailored to our personal needs of the business. You can reply on the job being carried out efficiently, leading to strong relationships with our team.”
Vicki Green, Office Manager