Cloud FM
We’re proud to be working alongside the likes of Cloud, one of the country’s most well-respected Facilities Management providers. Read what Client Services Director, Neil Henderson has to say about our working relationship.
“Cloud has had the privilege of collaborating with Wow Now Hire for several years. In the fiercely competitive business landscape of today, exceptional service has become an exceedingly precious rarity. The remarkable team at Wow Now Hire stands out with their unparalleled responsiveness in meeting our requirements, ensuring timely equipment delivery and collection to our SLA.
Working with a provider that consistently upholds the highest standards of excellence has been an absolute delight. This is precisely why Cloud wholeheartedly recommends Wow Now Hire to our entire supply chain. We have the utmost confidence that their unwavering commitment to excellence will never be the bottleneck preventing us from delivering our exceptionally high standards of customer service to our valued clients”.
Neil Henderson – CLOUD – Client Services Director
Cloud
The Brief
Cloud wanted to promote and demonstrate ‘that you can have visibility, control and cost savings without compromise, and that genuine improvement comes from a combination of the right technology and people.’ In order to achieve this, they would also need a supplier to support this and assist in reaching their goals to become a world-class facilities management company.
Why Nationwide Hire Solutions?
Cloud needed a single source UK-wide solution with guaranteed supply however challenging the request. They also wanted to ensure they had 24-7 supply, support and coverage. Cloud chose to enter into a Managed Service Contract with Nationwide Hire Solutions that committed each party to a long-term partnership with shared objectives.
Explore The Whole Case Study
- Why Nationwide Hire Solutions?
Cloud FM needed a single source UK-wide solution with guaranteed supply however challenging the request. They also wanted to ensure they had 24-7 supply, support and coverage. Cloud FM chose to enter into a Managed Service Contract with Nationwide Hire Solutions that committed each party to a long-term partnership with shared objectives.
- The Approach
Nationwide Hire Solutions hire established four steps to delivering success by:
- Making a service proposition with remarkable levels of delivery. Focusing on such areas as; 4-6 hour same day delivery response, reporting on any breakdowns & response times, and committing to on time deliveries greater than 95%.
- Proposing true national rates that covered Limerick, Inverness and Jersey and all points in between.
- Ensuring that best practice, compliance and legislation were high on the agenda.
- Proposing improved operational processes to allow good decision making and enhance communication.
We worked with Cloud FM to:
- Understand their frustrations at depot level, in their maintenance departments and within finance.
- Find & innovative practical solutions to industry issues.
- Recommend practical actions to mitigate the risks and resolve the issues.
- Accelerate the success of the new enterprise.
- What We Did For Cloud FM
- Aligned ourselves with Cloud FM’s agenda providing knowledge and expertise to their internal teams.
- Provided quality data to ensure transparency via agreed KPIs, SLAs and regular performance meetings.
- Uncovered hidden costs that impacted on profitability.
- Took responsibility for ensuring reliability.
- Actively managed a supply chain of over 5 million products and 9000 delivery locations.
We established a true understanding for Cloud FM’s requirements from all departments and built bespoke reporting and solutions that ticked all of the boxes.
- Business Outcomes
- Cloud FM are able to be completely transparent with their clients offering upfront hires rates for a high-level exceptional service.
- Cloud FM have complete access to a number of reports monitoring SLAs they set in place. NWH have also put systems in place to allow Cloud to link up via API, automating a lot of actions, however still keeping that personal touch.
- What The Client Said
“Always a pleasant and professional experience when dealing with our supply chain partners over at Nationwide Hire Solutions. Becky and her team offer a high level of customer service and will always endeavour to help us out on ad-hoc tasks as best they can.
Happy to recommend them to others within the industry.”
Ross Hunt – Cloud FM, Field Operations Support Manager
Cloud – National Retailer
The Brief
Our Customer Cloud provides a complete maintenance portfolio for one of the fastest-growing & largest retailers in the UK. Cloud service their retail customer who has over 210 stores nationwide, offering 65,000 products across 16 different departments to their consumer customers.
Maintaining this large quantity of stores requires a reactive and diverse maintenance service with often short turnaround times. As a result, Cloud requires a managed hire provider who can react quickly, source, plan and guarantee the right equipment at the right time, delivering to multiple sites nationwide.
Nationwide Hire Solutions works closely with Cloud to provide primarily heating solutions, in the event of heating repairs/maintenance of the customer’s stores. This is crucial for the customer, so they can keep their stores open and functioning.
Why Nationwide Hire Solutions?
In order to service the requirements of Cloud and their clients, our dedicated service team works alongside Daniel to develop a strong relationship and deep understanding of their exact requirements, using their extensive knowledge and 25 years of experience to ensure that all of their requirements are fulfilled, every time.
Reliability is crucial for projects and maintenance contracts, as a result, we work tirelessly to make sure our clients are never let down. Furthermore, means that Cloud’s retail customers can continue to trade throughout heating maintenance projects.
Our team use their experience and expertise to procure the right heating equipment for the environment. Nationwide Hire Solutions works with an extensive range of local SMEs within our supply chain, meaning we can deliver and react quickly to our customer’s needs, whilst ensuring the carbon impact is kept low.
Daniel’s account is managed by the Hire Desk Operations team, who have specific facilities management industry knowledge. Our expert team support Cloud by providing a complete hire service, which includes, consulting, advising and managing the hire from order to invoice.
Explore The Whole Case Study
- The Approach
Nationwide Hire Solutions established four steps to delivering success by:
- Providing guaranteed availability within specific lead times and same day / next day delivery response.
- Proposing true national rates with a guaranteed rate card covering the whole of the UK.
- Simplifying and consolidating all hires.
- Ensuring that best practice, compliance and legislation were high on the agenda.
Nationwide Hire Solutions worked with Cloud FM to:
- Understand all hire requirements and outline a process to ensure excellent communication.
- Improve cash flow and invoicing.
- Set key KPIs to ensure all agreements are achieved.
- Find & innovate practical solutions to industry issues.
- Balanced cost efficiency with outstanding service levels.
- Ensure that Plan B is always ready, ensuring they’re never let down.
- What We Did For Cloud FM & The Customer
- Aligned ourselves with their needs, providing knowledge and expertise to ensure that the right equipment is selected for the jobs required.
- Providing fast responses and ensuring that we maintained a strong line of communication.
- Providing outstanding service with a single point of contact.
- We take responsibility for ensuring reliability.
- Actively manage a supply chain of over 5 million products and 9,000 delivery locations.
- Worked together to better understand each other’s businesses.
- Ensured customer and quality-focused service.
- Business Outcomes
- Same-day/next-day delivery, ensuring that the customer’s stores can stay open during planned or heating emergency maintenance.
- Increased speed and efficiency – always providing the customer with a hire solution and backup plan, ensuring their project can always go ahead.
- Hire charges being competitive, in line with what they’re looking for.
- Reduce Cloud FM’s, admin costs, turnaround times and improved cash flow.
- What The Client Said
“We especially like that the team regularly update us every couple of hours, when they’re organising equipment, deliveries or collections. We have a good relationship with the team and they always respond quickly to any of our requests. Nationwide Hire Solutions always provides us with good service, with fast turnaround times and same-day/next-day deliveries. ”
Daniel Goulbourne – Account Manager at Cloud FM
Cloud – The Rank Group
The Brief
Our Customer Cloud provides a complete maintenance portfolio for The Rank Group (Owners of Grosvenor Casinos venues & Mecca venues), which includes cooling, heating, fire alarms, decorating, lighting and more. Cloud services all of these venues nationwide, which include over 125 sites. In the event of any maintenance requirements at any of these sites, Cloud will survey all of the systems and our hire department will work in partnership to deliver the correct equipment at the right time, enabling the maintenance to be completed quickly and efficiently.
Why Nationwide Hire Solutions?
Our expert hire team have developed a great relationship with Cloud and works closely to asses all of their needs and deliver an agile and responsive procurement service. We understand that no two projects are the same and maintaining this large quantity of venues requires complete supplier reliability. Our distinctive approach and 28 years of experience and expertise, allows us to set a new benchmark for service and reliability in the industry and this is why Cloud trusts us to work alongside their business and provide a service which exceeds expectations.
Our team use their experience and expertise to procure the right equipment for the environment. Nationwide Hire Solutions works with an extensive range of local SMEs within our supply chain, meaning we can deliver and react quickly to our customer’s needs, whilst ensuring the carbon impact is kept low.
Daniel’s account is managed by the Hire Desk Operations team, who have specific facilities management industry knowledge. Our expert team support Cloud by providing a complete hire service, which includes, consulting, advising and managing the hire from order to invoice.
Explore The Whole Case Study
- The Approach
Nationwide Hire Solutions established four steps to delivering success by:
- Providing guaranteed availability within specific lead times and same day / next day delivery response.
- Proposing true national rates with a guaranteed rate card covering the whole of the UK.
- Simplifying and consolidating all hires.
- Ensuring that best practice, compliance and legislation were high on the agenda.
Nationwide Hire Solutions worked with Cloud FM to:
- Understand all hire requirements and outline a process to ensure excellent communication.
- Improve cash flow and invoicing.
- Set key KPIs to ensure all agreements are achieved.
- Find & innovate practical solutions to industry issues.
- Balanced cost efficiency with outstanding service levels.
- Ensure that Plan B is always ready, ensuring they’re never let down.
- What We Did For Cloud FM & The Customer
- Aligned ourselves with their needs, providing knowledge and expertise to ensure that the right equipment is selected for the jobs required.
- Providing fast responses and ensuring that we maintained a strong line of communication.
- Providing outstanding service with a single point of contact.
- We take responsibility for ensuring reliability.
- Actively manage a supply chain of over 5 million products and 9,000 delivery locations.
- Worked together to better understand each other’s businesses.
- Ensured customer and quality-focused service.
- Business Outcomes
- Same-day/next-day delivery, ensuring that the customer’s stores can stay open during planned or heating emergency maintenance.
- Increased speed and efficiency – always providing the customer with a hire solution and backup plan, ensuring their project can always go ahead.
- Hire charges being competitive, in line with what they’re looking for.
- Reduce Cloud FM’s, admin costs, turnaround times and improved cash flow.
- What The Client Said
“We especially like that the team regularly update us every couple of hours, when they’re organising equipment, deliveries or collections. We have a good relationship with the team and they always respond quickly to any of our requests. Nationwide Hire Solutions always provides us with good service, with fast turnaround times and same-day/next-day deliveries. ”
Daniel Swinhoe – Key Account Supervisor at Cloud FM